Return Policy

Return & Refund Policy

We want you to feel completely confident trying the SettledPaws Compression Wrap with your dog. Please review the policy below.

Our 90-Day Calm Guarantee

We offer a 90-day home trial so you can properly see whether the SettledPaws Compression Wrap is right for your dog.

If you’re not satisfied for any reason, you may return the wrap within 90 days of delivery for a full refund of the product price.

Return shipping is covered by us

Original outbound shipping is non-refundable

This guarantee is designed to let your dog try the wrap in real-life conditions, as intended

Return Eligibility

Because this is a home trial, the wrap may be tried on and worn by your dog.

To be eligible for a return, the wrap must be returned in reasonable, hygienic condition, with no excessive damage.

Returns are accepted provided that:

The wrap is free from excessive chewing, tearing, or structural damage

There is no heavy soiling (mud, faeces, strong odours)

The product has not been misused or worn outdoors in dirty conditions

Normal signs of trial wear are expected.

We reserve the right to refuse returns that are clearly abused or unsanitary.

How to Return Your Order

1. 
   Contact us at team@havenfibre.com within 90 days of delivery
   
2. 
   Include your order number and a brief reason for the return
   
3. 
   We’ll provide return instructions and a prepaid return label
   
4. 
   Once received, refunds are processed within 3–5 business days
   

Before returning, feel free to contact us — in some cases we may be able to offer a replacement size, alternative solution, or partial refund without requiring a return.

Damaged or Defective Items

If your wrap arrives damaged, defective, or incorrect, please contact us at team@settledpaws.com within 14 days of delivery.

Please include:

Your order number

A clear photo of the issue

We’ll send a free replacement immediately, at no cost to you — no return required.

Refund Processing

Once your return is received and inspected:

You’ll receive an email confirming receipt

Refunds are processed within 3–5 business days

Refunds are issued to the original payment method

Please note: it may take an additional 5–10 business days for the refund to appear, depending on your bank or card issuer.

Exchanges

We don’t currently offer automated exchanges.

If you need a different size or colour:

You may return your original order for a refund and place a new order

Or contact us at team@settledpaws.com — in some cases we can arrange a replacement without requiring a full return

Non-Returnable Items

The following are not eligible for refund:

Items showing excessive damage, chewing, or tearing

Wraps returned in an unsanitary condition

Damage caused by improper use or care after delivery

Contact Us

If you have questions about returns or aren’t sure whether your situation qualifies, we’re here to help.

Email: team@settledpaws.com

Response time: Within 24 hours (Monday–Friday)

Our goal is always to find the fairest solution for you and your dog.